Shipping Information

Our shipping rates are based on the value of your order before taxes. The rate for shipping will vary depending on your location in Canada. Most of our packages are shipped using Canpar, Purolator and Your Way. If you would like to use another carrier, have special instructions or have any shipping related questions, please call the store at (416) 922-5429 and ask for the shipping department. For shipping to Nunavut, Yukon, The Northwest Territories and International shipping please contact us before placing your order. Some areas of Northern Ontario, Quebec and other provinces, islands and remote areas may incur additional charges. Shipping times and charges may vary in these instances. You will be contacted by customer service to authorize any additional fees. 

 

You may also e-mail us at info@gwartzmans.com

 

CENTRAL CANADA (ONTARIO, MANITOBA & QUEBEC)

PURCHASE TOTAL SHIPPING RATE

Pick Up In Store

$0.00 and up

Free

Standard Shipping

$0.00-$74.99

$15.00

Standard Shipping

$75.00 - $174.99

$13.00

Standard Shipping

$175.00 and up

$10.00 

 

 

EASTERN CANADA (NEW BRUNSWICK, NOVA SCOTIA, P.E.I. AND NEWFOUNDLAND)

PURCHASE TOTAL
SHIPPING RATE

Standard Shipping

$0.00-$74.99

$22.00

Standard Shipping

$75.00-$174.99

$19.00

Standard Shipping

$175.00 and up

 $17.00

 


WESTERN CANADA (SASKATCHEWAN, ALBERTA AND BRITISH COLUMBIA)

PURCHASE TOTAL
SHIPPING RATE

Standard Shipping

$0.00-$74.99

$22.00

Standard Shipping

$75.00-$174.99

$19.00

Standard Shipping

$175.00 and up

 $17.00

 

OVERSIZED AND OVERWEIGHT ITEMS

There will be additional fees on oversized or overweight items. Oversized items are classified as 30x40" and up and overweight items are 50 lbs and up. 

ORDER STATUS 

After your order is placed, it will be sent in approximately 4-6 business days. On the rare occasion, it may take longer than this depending on if there is a large promotion or seasonal event taking place. This may also change depending on your location and method of shipment. We are not responsible for any delays due to international shipments. 

PAYMENT METHODS

We accept Visa, Mastercard, Debit Visa/Mastercard and gift cards on our online store. 

OUT OF STOCK ITEMS

Rarely, an order may go through even though an item may be out of stock. In this case, we will contact you with alternative products as well as the option to wait and be notified of when the product is back in stock.

DAMAGED ITEMS

Please notify us immediately after you get your order if you receive a substantially damaged item by contacting 416-922-5429 or info@gwartzmans.com

EXCHANGE AND STORE CREDIT

Eligible items must be returned unopened in original packaging within 14 days for store credit or exchange. Shipping and handling fees are the responsibility of the customer and are non-refundable. Items must be returned with their original packing slip and reason for return. We will contact you to confirm your store credit or exchange once item is processed.

Items that may not be returned are as follows:

gold leaf, sprays, cut canvas, paper or board, pens, markers and custom orders. 

OUT OF STOCK ITEMS AND BACKORDERS

We encourage you to re-order any out of stock items at a later date. To enquire about out of stock items, please call the store for more information at 416-922-5429. On the rare occasion, a product may be out of stock and not yet updated on our website. If you order an out of stock item on our website that has not yet been updated you will be contacted and as soon as possible and not charged. Please note that backordered items are currently being cancelled.