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Have questions about your order or our services? Check out our FAQ section for quick answers. Learn how to track your order status, get details on shipping options and discover how to make the most of discount codes to enhance your shipping experience. We're here to make your shopping experiences as seamless and enjoyable. Our FAQ section is designed to provide you with the information you need.

About My Order

Once you have successfully placed an order on our website, you will receive a confirmation email with a copy of your order as well as an order number. Updates regarding your order status will be emailed to the email address on file.

You’ll receive a confirmation email when your order is placed and when it is ready for pickup or shipping. Our in-house processing time is generally between 5-7 business days (M-F), but fluctuates seasonally as orders increase. Processing time does not include weekends, or the time it takes to deliver your order. Your update email will include links to tracking information.

Orders for shipping will receive a link to tracking information. In some cases orders will be mailed with Canada Post or sent with local couriers that do not provide live tracking updates. In this case you can email us at to see when your order was shipped.

Phone orders are not accepted. Orders can be place online at

Emails from are always sent to the email address provided by you at checkout. If you have not received your confirmation email please check your Junk/Spam, and Promotions tabs.

Missing items will either be voided or refunded via the same method of payment used at the time of purchase. This can take 7-10 business days to appear in your bank account.

Other FAQ

For teacher or educator discount please visit Educator Discount Sign Up Page

Due to increased demand for certain products at busier times of the year we might have a higher-than-usual number of out-of-stock items. We’re doing our best to restock these items as quickly as possible, and will offer alternative options if they’re available.

Any box number, RR or remote address will incur shipping charges on par with the courier's quotation.

Sale discounts are either applied automatically or by adding the discount code at checkout. Sales cannot be stacked with any other offers or discount codes.

Excluded items from sale discounts include but are not limited to:

- School Course Kits or Custom
- Curated Art Kits
- Gold Leaf (imitation and genuine)
- Cut Canvas and Canvas Rolls
- Clearance Items
- Stoneground Paints Co.
- Beam Paints
- A. Gallo Watercolours

On every page has a blue shopping-bag-and-heart icon, on the bottom right of your screen. Click on this icon to join, or sign in to view your points, and discover new ways to earn rewards and redeem. Sign Up Here!

G Rewards can be used for online or in-store orders. G Rewards cannot be stacked with any other sales, offers, discount codes or clearance items.