Shipping and In-store Pick up

PURCHASE TOTAL	SHIPPING RATE
Shipping & Handling $0.00-$74.99	$12.00
Shipping & Handling $75.00 and Up	Free*  *Exceptions do apply. Please check for oversize and weight charges, PO boxes and remote areas
In-store Pick up	Free

PURCHASE TOTAL	SHIPPING RATE
Shipping & Handling $0.00-$74.99	$15.95
Shipping & Handling $75.00-$194.99	$17.95
Shipping & Handling $195.00 and up	$18.95

*Some areas of Northern Ontario, Quebec, Newfoundland, Labrador and other provinces, islands remote areas and PO boxes may incur additional charges. Shipping times and charges may vary in these instances. You will be contacted by customer service to authorize any additional fees. 

**For shipping to Nunavut, Yukon, The Northwest Territories, and International shipping please email info@gwartzmans.com before placing your order.  

*We are currently only shipping selected favourite brands to the US. For a full list of brands visit here. Please be advised that our shipments go out weekly on Fridays. For any concerns or questions contact info@gwartzmans.com. 


Addresses Which May Incur Additional Charges
Including, but not limited to P.O Box numbers, Rural Routes (RR#), remote areas, and county roads.*** Additional charges will be applied. Shipping times and charges will vary with distance and order size, and in some cases delivery may take a few weeks. Additional fees will not appear in your cart at checkout.

***Any change of address will result in additional charges.

Order Processing

All orders have a 7-10 business day processing time.* This is the amount of time it takes to receive and pack your order for shipping. Orders are processed Monday through Friday only. Processing time does not include shipping time.

*In the case that there are substitutions or outstanding invoices, processing times will vary.

**Please note during sale or busy seasonal times we may experience a delay in shipping times.

Oversized and Overweight Orders
There will be additional fees on oversized or overweight items. Oversized items are classified as any product that is or is larger than 36" in any direction and overweight items are 50lbs and up. At this time we do not ship oversized items outside of the GTA. 

In-store Pick up
In-store pick up is available with a 2-4 business day processing time. In-store pickup is available Monday to Saturday 10am-6pm and Sunday 12pm-4:30pm. We will contact you via email when the order is ready.

All orders need to be placed in full and same day additions or same day requests are not possible.

Shipping Rates
Our shipping rates are based on the value of your order before taxes. The rate for shipping will vary depending on your location in Canada. Most of our packages are shipped using Canpar, Purolator, GLS, Fedex, UPS, and Canada Post. For any shipping related questions, please email info@gwartzmans.com.

Payment Methods
We accept Visa, Mastercard, Debit Visa/Mastercard, Paypal, Google Pay and Gift Cards (digital or physical). To pay with a physical gift card (rather than an e-gift card) please call the store at 416-922-5429.

Stolen or Lost Packages
We are not responsible for stolen or lost packages where proof of delivery has been supplied. When placing a shipping order, please include any special instructions (i.e., do not leave in lobby, ring doorbell, etc) to avoid potential issues. In the unfortunate instance where a package goes missing in transit, please contact info@gwartzmans.com and we will look into the matter accordingly. 

Damaged or Missing Items
Please notify us immediately after you get your order if you receive a substantially damaged item by contacting info@gwartzmans.com (we kindly request you include photos of the damaged product and when possible, the shipping box in the condition it arrived in). In the event that you do not receive an item you have ordered, contact us immediately. Unfortunately, we will not be able to replace any damaged or missing products if not contacted within 7 days from day received. 

Out-of-stock Items
Occasionally, an order may go through even though an item is out of stock. In this case, we will contact you with alternative products where available. Your card will not be charged until the full order has been confirmed. If your order was altered and the total of the bill becomes larger than the original total, you will receive an email letting you know that you have to verify a new payment of the added charge. *During peak holiday season we may not be able to offer alternative products. In the case that we do email you, but do not receive a response within two (2) days, your order will be shipped without a substitution.

*Additional charges apply to deliveries going to certain remote areas. Please refer to the postal codes on this list. You will be contacted by Gwartzman's customer service team to authorize payment of additional charges.


Minimum Shipping Rates per Postal Codes: